Should any student have a grievance (unresolved complaint) about status, grades, records, faculty or other, the normal recourse is for the student to consult with their instructor first and then the Director of Student Services if the issue remains unresolved.
In the event a satisfactory resolution is not achieved at this level, the student’s case may be presented for further review to the Executive Director and Campus Director. First Institute will make every effort to satisfy student issues within reason.
After this point, if the issue is still not resolved, the student has the right to file a written complaint with the Illinois Board of Higher Education or the Accrediting Council for Continuing Education and Training (ACCET). Refer to ACCET Doc. 49.1 posted in the common areas of the school for steps to submit a complaint.
Complaints against the school may be registered with:
The Illinois Board of Higher Education (IBHE)
Private Business and Vocational School Unit
431 E. Adams, Second Floor Springfield, Illinois 62501-1404
Institutional Complaint Hotline: (217) 557-7359
Link to the Online Complaint System: http://complaints.ibhe.org/
CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N Street, NW Washington, DC 20036
Telephone: (202) 955-1113
Fax: (202) 955-1118 or (202) 955-5306