Should any student have a grievance (unresolved complaint) about status, grades, records, faculty or other, the normal recourse is for the student to consult with their instructor first and then the Student Services Department.
In the event a satisfactory resolution is not achieved at this level, the student’s case may be presented for further review to the Associate Executive Director or Executive Director. First Institute will make every effort to satisfy student issues within reason.
After this point, if the issue is still not resolved, the student has the right to file a written complaint with the Illinois Board of Higher Education or the Accrediting Council for Continuing Education and Training (ACCET). Refer to ACCET Doc. 49.1 posted in the common areas of the school and on the FI Moodle Student Resources page for steps to submit a complaint.
Complaints against the school may be registered with:
The Illinois Board of Higher Education (IBHE)
Private Business and Vocational School Unit
1 N. Old State Capitol Plaza, Suite 333
Springfield, Illinois 62701-1377
Institutional Complaint Hotline: (217) 557-7359
Link to the Online Complaint System: http://complaints.ibhe.org/
CHAIR, COMPLAINT REVIEW COMMITEE
1722 N Street, NW Washington, DC 20036
Telephone: (202) 955-1113
Note: Complaints to ACCET will receive an acknowledgement of receipt within 15 days.