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Dental Assistant Customer Service

April 23, 2015

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Classes Taught in English Only.

Dental Assistants are Key To Outstanding Customer Service

dental assisting students are training with dental equipment


The number of dental practices continues to increase, which means there is an increasing demand for assistants. According to the Bureau of Labor Statistics, the number of Dental Assistant positions will increase by an estimated 11% by 2028.

Dental Assistants are extremely important to any dental practice. Why? In addition to helping with clinical and administrative tasks, they are often the first and last person a patient sees during a visit. This means that customer service must be a priority.

With more dental practices from which to choose, there is competition among dentists for patients, which means a skilled, motivated dental assistant is vital to the success of the practice. Like any other health care facility, it is important to realize that a dental practice is a business; as such, it is important to realize the value of providing good customer service and developing a relationship with patients in order to keep them coming back.

Because Dental Assistants have clinical and administrative responsibilities, they really serve two customer bases – patients, of course; and dentists, hygienists and other staff. There are several traits that will help Dental Assistants provide excellent customer service to these two constituencies.

Keep your smile handy

Dental offices are busy places. Additionally, patients don’t always enjoy going to the dentist. The ability to handle staff and patients with a smile is important. A good attitude goes a long way with patients and staff alike.

Be nice

This should go without saying, but it is such an important aspect of building relationships. Be helpful, courteous, and enjoyable.

Communicate effectively

Whether you’re talking with a patient, or emailing a colleague, it is important to cover the subject at hand as thoroughly and as briefly as possible.

Learn to juggle

Time management skills are important. With different responsibilities, multitasking is essential.

Follow up with patients

By making sure to contact patients who reschedule or have to leave without making an appointment, you’re doing two things:

1. You’re making sure that patients come in for uncompleted treatments, which shows the dentist and accountant you’re watching out for the bottom line.
2. You’re showing patients that you care.

Be thorough

Attention to detail – whether preparing for a procedure or explaining instructions to a patient – is a very important characteristic for a Dental Assistant.


Are you ready to begin your career as a Dental Assistant? Contact First Institute at 815-459-3500 for more information about our Dental Assisting program.


Learn more about First Institute’s Dental Assistant Program: